Delivery & Returns
Delivery Policy
Processing Time
All orders are processed within 1–3 business days (excluding weekends and public holidays). During peak seasons or promotional periods, processing may take slightly longer. You will receive a confirmation email once your order has been dispatched.
Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can use this to monitor your delivery through our carrier's website.
Failed Deliveries
If a delivery attempt is unsuccessful, the carrier will leave a notification. It is the customer's responsibility to arrange re-delivery or collection. Strengthen Our Bodies is not liable for orders lost due to an incorrect address provided at checkout.
Returns Policy
We only replace items if they are defective or damaged. If you need an exchange for the same item, email us at info@strengthenourbodies.com and include photos of the damage or defect.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Include:
- Your order number
- A clear photo of the item and packaging
- A brief description of the issue
After inspection, we may arrange a replacement or full refund.
Contact Us
For any delivery or returns queries, reach out to us:
- Email: info@strengthenourbodies.com
- Support Hours: Monday – Friday, 9am – 5pm